How Big are the LEDs?
LED Letters are 3ft tall, LED Numbers & Symbols are 4ft tall ,
Icons such as the heart vary from 3ft to 4ft tall and the Heart Lightbox is 5ft tall.
What kind of outlet do I need?
Each LED has a standard 3 prong plug for a 15 AMP Outlet. We will provide a 12ft extension cord to reach the closest power source.
What is included with the rental & delivery?
The LEDs you ordered, stabilizers for certain LEDs, delivery, setup and pickup.
Where do you deliver?
We deliver to the Chicagoland area with a delivery fee. All other areas such as Milwaukee or Indiana border will require additional delivery fees
and are dependent on availability of a delivery person.
What happens if I lose or damage and LED?
The Renter is responsible for the equipment once it has been delivered and set up. The Renter must pay for any damage or loss that occurs during the rental period. Slight cosmetic marks consistent with normal use will not result in damage fees. Items will be assessed upon return, and the Renter will be notified of any charges within 5 days. Payments for damages are due within 7 days.
However, if any equipment arrives damaged or unusable at the time of delivery and setup, LED Letter Rentals will be responsible for repairing or replacing the item, or issuing a full or partial refund based on the extent of the issue. Any such concerns must be identified and documented by the Renter during delivery and setup.
Can they be used outdoors?
Yes they can. Avoid moving the letters once in place to prevent damage. The setup location must be dry and stable. A backup plan is required
for outdoor events in case of bad weather.
Photography
By renting from LED Letter Rentals, you grant us permission to photograph the setup and use event photos for marketing and promotional purposes without compensation. If you do not want us to use event photos for any reason, you must notify us in writing when confirming the rental agreement. We will always respect client privacy when such a request is made.
Deposits & Payment
A non-refundable deposit of 50% is required with your signed rental agreement to confirm your event date. The remaining balance, including any changes, is due one week before your event. We accept cash, credit, Venmo, and Zelle for payment. If you are sending a check, we must receive it in advance of the event.
Failure to pay by the due date will be considered non-compliance with the agreement. Items may be made available to others without notice. No refunds will be given for previous payments.
Applicable state and local taxes will be added to the total rental cost. If the Renter is tax-exempt, a valid and current tax exemption certificate must be provided prior to payment. Without this documentation, sales tax will be charged in accordance with Illinois law.
